Excellent service has many faces.
Here is one of the most passionate.

Why did you originally choose to work with die service manufaktur?

“We were impressed with the thoroughly planned, participant-orientated concept offered by die service manufaktur. It is capable of adapting itself individually and efficiently to customer requirements.”

Why did you first choose Christian Huber?

“Christian Huber stands out for his charming and articulate manner and is very appreciative in his dealings with people.”

Why did/do you need a customised solution?

“Every airline needs an airline-specific branding, a unique selling point.”

What came as a surprise to you in the manufaktur solutions?

“The solutions stand out for their creativity and a uniquely individual note.”

What was the essence?

“Delight in action and dedication when serving guests. Understanding service as a passion.”

What were the effects of the manufaktur services?

“The target group was reached and the toolkit for onboard conduct was creatively expanded.”

Dietmar Schaaf,
Head of Service Training/Operation Frankfurt/München | Lufthansa Aviation Training GmbH

“Our cooperation with die service manufaktur, which has now run for many years, started – as happens so often – from common connections and recommendations. Our first combined order involved a complicated and demanding project that called for a high level of tact, empathy, patience and of course specialist knowledge. Christian Huber and his team embody all these attributes. Bringing every single member of the hotel team on board is immensely important to me personally, and that’s Christian Huber’s approach as well - it is a perfect match.

The initial situation is communicated in briefing meetings, and the practical implementation offers both classic and creative coaching elements.

The key factor in the work of die service manufaktur, however simple it sounds and however complex it can be, is the human being. Yet it remains individual, with all its strengths, weaknesses, habits and feelings.

Recognising and addressing the different personality types with the aim of strengthening the team is an outstanding feature of Christian Huber’s work. That is why I have worked with him from one establishment to another over almost 10 years. The next team coaching event is already planned.”

Markus Brandt,
Director, TA.LA Tagungszentrum Landshut conference centre

Why did you originally choose to work with die service manufaktur?

“We were impressed with the approach of die service manufaktur right from the start. In our view, the service-orientated approach gained from the restaurant and hotel trade was and remains the ideal starting point for not only satisfying the customers in our stationary sales outlet but for tangibly inspiring them. The service manufaktur concept is always focused on the customer as a person and on their needs. This is how we are investing in a long-term bond with our customers.”

Why did you first choose Christian Huber?

“Christian Huber understood our vision from the very outset. Similarly, he gave us the sense of wishing to support us unconditionally and to pursue this path together with us. After what is now 4 years of working together, we continue to feel his unconditional passion for taking the next steps forward with us.”

Why did/do you need a customised solution?

“The Jochen Schweizer experience started from the moment we purchased the experience! To realise this vision we needed a partner on hand to support us long-term with creative problem-solving approaches and ideas and to keep us inspired through ongoing exchange.”

What came as a surprise to you in the manufaktur solutions?

“In all manufaktur solutions, the human is at the centre. Our customer, on the one hand, who is inspired by human qualities and excellent service. And on the other hand, our employees, who experience excellent service on the service manufaktur premises and are enabled in our training and consultancy concept to evolve as people and as individuals.”

What was the essence?

“The essence was and still is that we chose not only the right training and consultancy concept but that with Christian Huber and his team we chose the right people to act as our partners and to provide us with the positive support needed to enable our employees to develop on a long-term basis.”

What were the effects of the manufaktur services?

“One particular effect of the service was that through the training activities, our employees felt a high level of appreciation with die service manufaktur. This motivates many of them to go on working for our Jochen Schweizer brand in our shops for longer periods than usual. As a result, our bond with our customers is strengthened and customer satisfaction is higher. At the same time, the training motivates our employees to test out the strategies and approaches they have learnt in a practical situation. And last but not least, to enjoy themselves while dealing with people.”

Jörg Grabicki,
Head of Sales & Expansion Shops | Jochen Schweizer my days Group

Stefan Handke,
Retail Manager Coaching Shops | Jochen Schweizer my days Group

Why did you originally choose to work with die service manufaktur?

“Because we were able to get to know you as a LAT partner and because your mindset, your competences and your capacity to adapt to us as a customer were unbeatable.”

Why did/do you need a customised solution?

“To bring our cabin crews into the world of gastronomy and to delight our onboard guests.”

What came as a surprise to you in the manufaktur solutions?

“The uncompromising eye for detail.”

What were the effects of the manufaktur services?

“Outstanding competences that enable our cabin crews to put the knowledge they have learned into practice.”

Simon Reichl,
Manager Cabin Operations & Hospitality Design | Eurowings Discover

“I have known Christian for many years. As a business partner I can depend on him one hundred percent.

If he says yes to an order, I can entrust everything to him and know that he will have everything done on my behalf and as I want it.

He is super well-organised and makes the highest demands of himself. There is a solution for everything. And Christian Huber loves what he does. He is completely authentic and you always feel this. His passion inspires us and motivates us to perform well.”

Sylvia Weinmann,
Director, Avenger Photographers

“For me the decision about choosing a service provider stands or falls on the basis of the person selling it. Only rarely have I encountered a provider such as Christian Huber with his service manufaktur who actually lives the values he sells and carries in his portfolio in his own everyday life. And who continues to review his approach and develop it further. or anybody looking for a provider who really listens and therefore hears the concerns that you wish him to resolve and who is open to new paths and new solutions, I can truly and heartily recommend die service manufaktur.”

Silke Kollmar,
Owner and fashion expert | Mode und Freunde

Why did you originally choose to work with die service manufaktur?

• Professional and competent
• Hotel trade background/Focus on personnel development and training
• International know-how and implementation
• Focus on team, management and communication
• Promotion of team and network culture

Why did you first choose Christian Huber?

• Hotel trade background & passion
• Focus on team & management/Christian provides the right content, methods and solutions
• Many years of experience in training & coaching
• Excellent moderation of large groups
• A person of trust with empathy
• Strong service-driven approach/quickly understands our needs and develops the required solutions for our management trainees
• Focus is always on the personal development of the participants
• Leaves rigid agendas behind and offers workshops focused on the needs and tempo of the participants
• Christian leads the training with wit, personality and plenty of personal examples

Why did/do you need a customised solution?

• Designing an international management trainee development programme owing to a shortage of management > Requirement: motivation to management, knowledge of English
• Opening the call for applications – self-assessment to increase the visibility of talent > generation of a pool
• International expansion, thus international orientation of the programme
• Lack of or insufficient willingness to relocate internationally among participants > flexibility & mobility as a basic prerequisite for participation
• Adaptation of target group to the requirements of management personnel/consideration of our management competences
• Boosting the self-responsibility of participants for their continuing personal development
• Promotion of the team and network culture

What came as a surprise to you in the manufaktur solutions?

• Spontaneity, modification of content at short notice to suit requirements
• Christian needs only simple ideas or thoughts to generate a good concept or a good exercise in very little time
• Enthusiasm and empathy
• Christian and his co-trainers are still available to the participants after the programme has ended

What was the essence?

• Strong content
• Strong partnership & loyalty
• Strong bonds and trust with participants

What were the effects of the manufaktur services?

• Focus on personality development, a long way from technical management topics
• Actual implementation determined by group dynamics and strengths

Ulrich Bensel,
Chief Human Resources Officer | Deutsche Hospitality

Why did you originally choose to work with die service manufaktur?

“It was ‘love at first sight’ from the very first training session – for a different company at that time – we realised that there was only one person with whom we wanted to continue providing our training activities.”

Why did you first choose Christian Huber?

“Constructive / creative/ humorous / empathetic / eloquent / ready with answers – Christian Huber is always a cornucopia of delight for us. There was never really a question of choosing anyone else – there was always just a clear message that if we were going to do it, it would be with Christian.”

Why did/do you need a customised solution?

“Because we don’t think of reservation as a gathering of people but rather as a gathering of personalities with particular talents and (in)abilities. It was also important for us that we could meet our guests as equals and learn to communicate with our guests likewise.”

What came as a surprise to you in the manufaktur solutions?

“Individuality; no stereotypical formulaic speech.”

What was the essence?

“A talking and sales process that each employee feels comfortable with and is willing to use for selling.”

What were the effects of the manufaktur services?

“Improved communication with the guest / higher sales closure on the telephone and ultimately higher occupancy.”

Marc Traubel,
Owner and Director
Hubertus Mountain Refugio Allgäu

Why did you originally choose to work with die service manufaktur?

“The decisive factor was a combination of many years of profound professional experience on the one hand, and the greatest curiosity and interest in fresh, tailormade solutions on the other.”

Why did you decide on Christian Huber first and foremost?

“Christian Huber regards “service“ as being an art and a craft; authentically and at the highest level he exemplifies the importance and value of “customised high-quality service” in the interplay between people.

In his inimitable manner, Christian Huber combines empathy and directness, a profound understanding of each individual and the effect they have within the organisation/society/system; he is able to reflect on the issues objectively and draw up effective solutions together with us. The people themselves, in their entirety and complexity, are always his central point of focus.”

What do you need a tailored solution for?

“Primarily to turn the high potential individuals we have identified into managers for the high-end and luxury hotel industry.”

What surprised you about the Manufaktur solutions?
What was their essence?

“The Manufaktur solutions are always tailormade, yet they have a compelling and comprehensible common thread: a philosophy that can be accessible to everyone – provided they are willing to accept it – and which also enables every individual to carry out authentic implementations.

Modern business requires people who are conscious of this and who create a new understanding of added value with this “other” form of self-consciousness.”

What was the effect of the Manufaktur service?

“The Manufaktur service offers sustainable, defining, people-oriented solutions and developments that can be implemented in the “real” world, with a distinct “value-for-money” effect.”

Thorsten Manz | formerly for Steigenberger Hotels AG |
HR-Corporate Office (subsequently for Melitta Group)

Why did you decide on die service manufaktur first and foremost?

“With Christian Huber, we have a professional partner of many years standing who exemplifies the “passion for excellent service”, communicates this authentically and with sensitivity, and who knows how to inspire our employees with this passion.”

Why did you decide on Christian Huber first and foremost? 

“Outstanding cuisine, excellent hospitality and stylish design combined with services of the highest quality – this is what the Althoff Hotels stand for. In order to make this tangible for our guests on a daily basis, we require training seminars that are “tailormade” to our requirements. We have found the perfect partner in Christian Huber.”

What surprised you about the Manufaktur solutions?

“Time and again we were given precious insights on how we can improve our passion for excellence.”

What was the effect of the Manufaktur services?

“Our employees became more open-minded and aware of the topic of “service excellence”.”

Katja Fauth | Althoff + Ameron Hotels Collection |
Vice President Human Resources